Monday, October 13, 2014

Netflix ISP Speed Index for September

September data is now available for the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience.

In the U.S., Verizon FiOS jumped nine places to top the index with a speed of 3.17 Megabits per second (Mbps.) The rapid rise, which began last month, followed an interconnection agreement with the company, which uncongested ports for mutual customers. Similar arrangements with Time Warner Cable and AT&T U-Verse also resulted in increased speeds in September of 2.87 Mbps and 2.77 Mbps respectively.

Six new European countries joined the index – France, Germany, Belgium, Switzerland, Austria and Luxembourg – following the launch of Netflix service in mid-September. Although still early days in these markets, all six were among the top 10 countries in terms of performance with speeds in excess of 3.12 Mbps. By comparison, while the US speed has risen about 500 Kilobits per second in the last two months, it averaged 2.72 Mbps for September.

The Netflix ISP Speed Index is based on data from the more than 50 million Netflix members worldwide who view over 1 billion hours of TV programmes and films streaming from Netflix each month. The listed speeds reflect the average performance during prime time of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: The average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV programmes and films as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

The latest regional rankings are below.






Anne Marie

Anne Marie Squeo is a member of the Netflix communications team.

Saturday, October 4, 2014

A New Visual Search Experience for Mobile and Tablet

Search is a key feature on mobile and tablet devices and many of our members use search to program their evening entertainment while on the go. Starting today we’re rolling out a new search experience for Android mobile and tablet devices, with an upgrade to the iPhone’s search experience following suit. With this update, we bring the visual presentation style for search results to mobile and tablet devices, allowing our members to quickly scan search results to discover great content. This concept already has proven successful on game consoles, smart TVs and the website.




As seen in the screenshot above, presenting the results in a grid of cover art allows the user to see more results at once on touchscreen devices such as mobile phones and tablets. This visual presentation reduces the cognitive load, making it easier to find what you’re looking for. After tapping on a particular video, users can add it to “My List”, start playback on the device, or use Chromecast or AirPlay to watch the video on a big screen.


Finally, this rollout expands the search function on the iPhone by enabling members to search for actors, directors and creators. We also now provide suggestions related to the query, which allows members to more easily explore the contents of the Netflix catalogue. The screenshot above depicts the search experience on the iPhone and shows the results for the query “ant” (left), the top people results matching the same query (middle) and a gallery featuring all videos available on Netflix starring Anthony Hopkins.

-Roelof and Chris

Roelof van Zwol is director of product innovation for search and personalisation at Netflix.
Chris Jaffe is vice president of UI innovation at Netflix.

Wednesday, September 10, 2014

A New Search Experience for the Website

At Netflix we’re always thinking about new ways to improve the user experience. Starting today, we are rolling out a new search experience on the website to complement the suggestions from our recommendations engine. With the new instant search tool, you’ll get faster and easier access to your favourite films, TV programmes and actors.


For the new search experience, we use lush cover art that delivers a more visual presentation across the page. As you start typing in your query, potential matches of TV programmes and films appear in the grid of cover art. The new style makes it easier for the user to scan the results and, combined with the infinite scroll functionality, gives the user an intuitive way to explore the Netflix catalogue. 

A list of actors, directors and creators matching the query is shown on the left hand side. When clicking on any of those results, a new gallery will open with all the titles related to that person. The left rail is also used for suggestions related to genres, topical searches and searches for titles that are unavailable to stream.  In each case, users see recommendations based on that suggestion, as shown in the screenshot below.




One last feature supports our growing list of Netflix Originals. Simply type in “netflix” and the page displays all the programmes and films under the Netflix banner. 

We’ll continue to work on improving the search experience across all devices that our members use to watch content on Netflix. For now, we hope you’ll enjoy the new search experience on the website,

-Roelof 

Roelof van Zwol is director of product innovation for search and personalisation algorithms at Netflix

Tuesday, September 9, 2014

Post-Play on Google Chromecast

As we mentioned back in June, we have been working on bringing the "Post-Play" feature to Chromecast. We are pleased to announce that it is now ready and will be available over the next few days to all members using Chromecast with compatible mobile phones or tablets. PC support will follow shortly.

We increased the countdown slightly to allow for more time to grab your phone or tablet, but otherwise it works just like the other devices that already support “Post-Play”.


Make sure you have the latest Netflix Android and iOS applications from Google Play and the Apple iTunes App Store to start using "Post-Play" on Chromecast!

Carenina and Kevin

Carenina Motion is a Partner Engagement Manager at Netflix
Kevin Morris is a Senior Software Engineer at Netflix

Monday, September 8, 2014

Netflix ISP Speed Index for August

We have added August data to the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming experience.

In the U.S., interconnection agreements with AT&T, Time Warner Cable and Verizon resulted in significant increases in Internet speeds for all three providers in August. AT&T U-Verse led the way, with its speed jumping more than one Megabit per second (Mbps) to 2.61 from 1.44 over last month and rising seven spots in the U.S. speed index to No. 7. Verizon FiOS speeds increased to 2.41 Mbps from 1.61, and Time Warner Cable rose to 2.59 this month from 2.16 in July. These dramatic increases pushed the U.S. average speed to 2.57 in August, now ranking 11th among the countries we track -- ahead of Brazil and Chile.

In Brazil, Oi Velox emerged from last place, increasing its speed to 1.55 Mbps in August from 1.22 last month.

In Norway, UNINETT dropped to last place as Eidsiva and Broadnet both increased their speeds to 2.98 Mbps and 2.95 Mbps respectively.

The Netflix ISP Speed Index is based on data from the more than 50 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance during prime time of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions. 

Note: The average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

The latest regional rankings are below.

Anne Marie

Anne Marie Squeo is a member of the Netflix communications team.










Tuesday, August 12, 2014

Netflix ISP Speed Index for July

We have added July data to the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming experience.
Among the countries tracked in the Netflix ISP Speed Index, the U.S. continues to lag behind many in Europe and the Americas. Of the 20 countries we assess, the U.S. ranked 13th with average speed of 2.23 Mbps. The Netherlands leads in performance, averaging 3.61 Mbps in July, with Norway, Denmark and Sweden all posting speeds better than 3 Mbps. On the other end of the scale, Costa Rica averaged speeds of 1.48 Mbps last month, though it has steadily improved its performance since we began tracking this year.   
This month we also are rolling out technology icons for 12 other countries including Canada and Mexico in our continuing effort to make it easier to compare Netflix performance on different types of networks.

The Netflix ISP Speed Index is based on data from the more than 50 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance during prime time of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: The average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

The latest regional rankings are below.

Anne Marie

Anne Marie Squeo is a member of the Netflix communications team.











Monday, July 14, 2014

Netflix ISP Speed Index for June

We have added June data to the Netflix ISP Speed Index, our monthly update on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming experience.

With this month’s update, we also have included icons in the U.S. graph to increase transparency about the type of technology used by an ISP. This should make it easier to compare Netflix performance on different types of networks.

Here are some data points from this month's update:

  • US: Among the major ISPs, Cablevision, Cox and Suddenlink continue to lead the index and show steady improvements over the last three months. Meanwhile Verizon FiOS continued its decline, dropping another two spots to No. 12. Both Verizon FiOS and AT&T U-Verse rank behind DSL offerings from Frontier, Windstream and Centurylink.

  • Canada: After breaking out DSL and fiber from MTS and Sasktel, fiber networks of both providers ranked high in performance, with MTS Fiber taking the third spot and Sasktel Fiber coming in fifth.

  • Latin America: Telecentro retained the top spot in Argentina, increasing its performance by almost 1 full Mbps, rising to 3.26 Mbps from 2.35 Mbps.

  • Europe: While there was no significant change at the top of the rankings, Virgin Media in the UK did expand its lead over BT as the No. 1 ranked provider.

The Netflix ISP Speed Index is based on data from the more than 48 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month. The listed speeds reflect the average performance during primetime of all Netflix streams on each ISP's network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.

Note: The average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.

The latest regional rankings are below.

Anne Marie

Anne Marie Squeo is a member of the Netflix communications team.